Frequently Asked Questions

If the style and size you are after is shown on the Online Store as "Special Order"/ "Backorder", this means the item ships from 4 to 12 weeks and is not "In Stock" in Australia, but the item will be on backorder.

"Special Order"/"Backorder" estimated delivery times are as follows:

4 - 6 weeks for items in stock in our USA Warehouse.

7 - 12 weeks for items NOT in stock in our USA Warehouse. This items will be hand made to order for you at our Corral Boots factory.

If the style and size you are after is shown on the Online Store as “In Stock”, this means items are ready in Australia and it will take 48 hours to be processed and it will be delivered via Australia Post standard shipping within 2 - 7 business days (depending on your location).

Please note, with hundreds of handcrafted styles every season, our “In Stock” items availability is limited, however in most cases we are able to manufacture those items as "Special Order"/"Backorder" for you. 

Please contact us by phone or email for information regarding "In Stock" and "Special Order"/ "Backorder" items availability and delivery.

If the style and size you are after is shown on the Online Store as “Backorder”, this means the item ships from 4 to 12 weeks and is not "In Stock" in Australia, but the item will be on backorder.

“Backorder” estimated delivery times are as follows:

4 - 6 weeks for items in stock in our USA Warehouse.

7 - 12 weeks for items NOT in stock in our USA Warehouse. This items will be hand made to order for you at our Corral Boots factory.

If the style and size you are after is shown on the Online Store as “In Stock”, this means items are ready in Australia and it will take 48 hours to be processed and it will be delivered via Australia Post standard shipping within 2 - 7 business days (depending on your location).

Please note, with hundreds of handcrafted styles every season, our “In Stock” items availability is limited, however in most cases we are able to manufacture those items as “Backorder” for you. 

Please contact us by phone or email for information regarding “In Stock” and "Backorder" items availability and delivery.

The nature of retail means we can't 100% guarantee the information will be live and accurate, so we recommend you contact the store to confirm availability.

First we will re-confirm the availability of your style in our stock and then you will be sent an email confirmation with an estimated delivery time for your boots.

Once you have received our first email confirmation with the estimated delivery time for your boots, you will have a 72 hour window to cancel your special order/backorder and receive a full refund if you are not happy to wait for the estimated delivery time of your boots.

The cancellation request needs to be done by email and confirmed back by us in order to proceed with a full refund. If for some reason you have not received a reply to your refund request within 24 hours please make sure to resend us your email once again and contact us directly over the phone.

This is offered to those customers who did not realize it was a special order/backorder or who are not willing to wait for the estimated delivery waiting period.

If you cancel a Special Order / Backorder within 72 hours by sending us an email to: info@corral.com.au, no penalty fees will apply and you will receive a full refund.

Special orders / Backorders not canceled within 72 hours will incur in a $30 cancelation fee.

Special Orders / Backorders not delivered within the estimated delivery period can be fully refunded.

In Australia, we pay these fees so you don’t have to! The total billed at checkout is the final amount you pay, inclusive of GST, with no additional charges at the time of delivery!

We accept payments through Paypal platform. In Paypal you can either use your credit card to pay directly or use your already registered Paypal account to make secure payments without typing your information every time you buy.

We use Paypal platform so payments are dealt securely by the most popular online payment platform.