Can I Return My Purchase?
We want you to be happy and love what you’ve ordered.
We will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).
Boots may be exchanged or returned only if the soles are unscratched and the boots are in original condition and its original packaging. When trying on boots, be sure to walk in carpeted areas until you are sure that your boots fit correctly.
Items on Sale can be returned but these items incur a refund, exchange and cancellation fee of $30 AUD
How To Ship Your Return or Exchange
All returns must be sent directly to:
Store 28- Emporium
1000 Ann Street,
Fortitude Valley, Brisbane
Your return or exchange will be processed within 24 hours of receipt. Exchange items estimated replacement date will be notified by email.
On all return orders, customers are responsible for the full cost of returning the goods and we will pay the shipping expense to send you your replacement item.
We will exchange you for a new size, a new color or a different style of your preference, settling any difference in price.
If you return what you have bought for refund, a small handling fee of $30 will be deducted from your refund.
Please note that customers are asked to send returned product to the address given above in Fortitude Valley and customers are responsible for the goods until we have received them at that address. Please record your postage or courier tracking number when sending a return.
Original shipping charges and charges for returned items are the responsibility of the customer.
International Return, Exchange and Cancellations
If you are outside Australia and wish to return your package, you will cover any applicable charges and you will be responsible for the full cost of returning the goods to us, we will offer a refund for the goods minus a $60 AUD handling fee, but no shipping or other expenses will be refunded.
Have a doubt or want to know more?
If you have any questions regarding, please e-mail us at email@example.com
You may also contact us by telephone: 07 3161 5894
Thank you for shopping at Corral Boots Australia!